DAGUPAN CITY- The city government has been accredited as one of the local government units (LGUs) in Region I qualified to vie for the Productivity and Quality Awards program launched by the Regional Development Council (RDC) to improve the quality of public service’
The city’s department heads were briefed by the RDC accrediting team last October 20 about the mechanics of the program, which is also designed to gauge the LGU’s level of compliance with Republic Act 9485 otherwise known as the Anti-Red Tape Act of 2007 among existing laws.
“Mayor Benjamin S. Lim is not productive had he not welcome us here. But we are thankful that he did,” said Lily Orcino, RDC knowledge management chief as she briefed the city hall executives on the procedures of the accreditation.
Joining Orcino were Emil Gapus from the Department of Trade and Industry (DTI), Jovie Tan from the Department of Science and Technology (DOST) and Dr. Mars Castro from the Pangasinan State University (PSU).
The performance of the offices to be evaluated shall be based on: leadership, strategic planning, custom and market focus and management analysis, workforce focus, process management and results.
In return, city hall personnel shall be able to pinpoint their weaknesses and gain recommendations for higher productivity through the result of the study.
Castro assured that the city government, upon applying the suggestions that the team will generate from the study, will improve its service more as what he has seen in the provincial government after it had undergone the audit.
Another panel from the RDC-PQA shall visit the city government offices and divisions to conduct the walk-through survey on November 11. (CIO)