Major BPO company to set up branch in Ilocos Norte, starts hiring agents

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An international call center is expanding in Ilocos Norte after taking interest on the province’s efforts to become an Information Technology – Business Process Management (IT-BPM) destination.

A major IT-BPM provider, Expert Global Solutions (EGS) cites the availability of quality talent and supportive local government as the major factors contributing to their decision to set up a contact center in the province, particularly in Laoag City.

Aspiring call center agents for Expert Global Solutions (EGS) Philippines undergo online evaluation at the Provincial Library I-Hub in Laoag City, Ilocos Norte Sept. 2.

Aspiring call center agents for Expert Global Solutions (EGS) Philippines undergo online evaluation at the Provincial Library I-Hub in Laoag City, Ilocos Norte Sept. 2.

A holding company to two global leaders in business process outsourcing, EGS will become the first major IT-BPM provider to set up in the province.

It will open at least 600 jobs for call center agents and management personnel, eyeing on Ilocos Norte residents for the job openings and encouraging Ilocanos working in their other branches to come home to the province.

Up to date, the interview by EGS staff with the help of the Provincial Government of Ilocos Norte’s flagship program for job creation, “Task Force Trabaho”, are already able to hire 63 applicants ready to undergo training, with pay, at the company’s branch in Clark, Pampanga.

With job creation as one of her agenda, Governor Imee Marcos has been aggressively promoting the province as an investment site for BPOs.

“Here, we don’t talk quantity but prefer to talk about quality. The real product of Ilocos Norte is its people, with its spirit of intrepidness and entrepreneurship, one that lends itself to ICT and the exciting new world of digital media. Our abundance of talent in Ilocos Norte can help drive the IT-BPM industry and the services industry to new heights” Governor Marcos said during the recent IT-BPM Roadshow, and event which awarded Metro Laoag as best in IT-BPM Infrastructure as reported by DOST and a premier Next Wave City or an alternative IT-BPM destination to Metro Manila and Metro Cebu.

The coming of EGS is the result of various initiatives by the PGIN and the Metro Ilocos Norte ICT Council (MINICTC) which is composed of representatives from various government agencies, private organizations, and educational institutions in the province. MINICTC is affiliated with the National ICT Confederation of the Philippines.—Grazielle Mae A. Sales, PGIN-CMO

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